Appointment WhatsApp Notification Configs List

Per-Company, per-trigger configuration of how appointment notifications are sent over WhatsApp: which number/template from ``app_s.whatsapp`` to use, and which channel (Meta direct / Chatwoot) delivers the message.

Field Description
Company
Trigger Options:
  • ---------
  • Appointment created
  • Appointment rescheduled
  • Appointment cancelled
Appointment event that fires this notification.
Active
Send channel Options:
  • Meta WhatsApp Cloud API (direct)
  • Chatwoot
Whether this notification goes out through the Meta WhatsApp Cloud API directly or through Chatwoot.
WhatsApp number Meta WhatsApp number/credentials (app_s.whatsapp) used to send this notification, on either channel.
WhatsApp template Meta-approved template (app_s.whatsapp) used to build this notification.
Chatwoot account ID
Chatwoot API key
Chatwoot API base URL Leave blank to use the default (https://crm.goujana.co/api/v1).
Chatwoot inbox ID WhatsApp inbox used to create a new conversation when the patient has none open yet.
Chatwoot webhook secret HMAC secret configured on the Chatwoot webhook, used to validate inbound replies for this tenant.

Appointment WhatsApp Notification Configs It has the following related modules and may be of interest to you: