Persistent conversation state for the Chatwoot bot.
The ``thread`` field stores the full interaction trace: user messages,
model messages, tool calls, and tool results. Each entry is a dict
with at least ``role`` and ``type``; additional keys depend on the type.
Roles match the AI Proxy contract: ``user``, ``model``, ``function``.
Identifiers
| Field |
Description |
| Conversation_id |
|
| Inbox_id |
|
| Contact_id |
|
| Contact_phone |
|
| Contact_name |
|
State
| Field |
Description |
| Status |
Options:
- Idle
- In Flow
- Escalated
- Resolved
|
| Is_processing |
|
| Pending_since |
|
Conversation Sessions
It has the following related modules and may be of interest to you:
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